Privacy Policy

Effective Date: 01-Jun-2024

Introduction

Welcome to Vital Homoeos ("we," "our," "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for online appointment booking and consultation ("App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.

1. Information We Collect

1.1 Personal Information When you register for an account, book an appointment, or make a payment through our App, we may collect personal information including, but not limited to:

• Name
• Contact information (email address, phone number)
• Date of birth
• Payment information (credit card details, billing address)
• Health information relevant to your consultation

1.2 Non-Personal Information We may collect non-personal information that does not identify you directly. This information may include:

• Device information (e.g., mobile device ID, IP address)
• Usage data (e.g., pages viewed, time spent on the App)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and manage your account
• Schedule and manage appointments
• Facilitate audio and video consultations
• Process payments and billing
• Communicate with you regarding your appointments and account
• Improve our services and the App's functionality
• Comply with legal obligations and protect our rights

3. Sharing Your Information

We may share your information with:

• Service providers who assist us with appointment scheduling, payment processing, and other operational functions
• Health professionals who provide consultations
• Legal and regulatory authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Accessing the personal data we hold about you
• Requesting corrections to your personal data
• Requesting the deletion of your personal data
• Objecting to the processing of your personal data
• Withdrawing your consent at any time

6. Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on the App and updating the effective date. Your continued use of the App after any changes indicates your acceptance of the new Privacy Policy.

8. Shipping and Delivery Policies

1. Delivery Areas We deliver across all of Rajasthan.

2. Delivery Times

• Jaipur City: Orders will be delivered within 24 hours.
• Outside Jaipur City: Orders will be delivered within 48 hours.

3. Order Tracking Once your order is dispatched, you will receive a tracking link via SMS or email to monitor its status.

4. Delivery Charges Delivery charges may vary based on location and order value. Free delivery is available for orders over [insert amount].

5. Delivery Requirements A valid prescription may be required for certain medications. Please ensure someone is available to receive the order at the delivery address.

6. Issues with Delivery If you encounter any issues, please contact our customer support at [insert contact details].

7. Return Policy Due to safety regulations, we cannot accept returns on medications. If you receive a damaged or incorrect item, please notify us within 24 hours.

8. Payment Options We accept multiple payment methods, including credit/debit cards and online wallets for your convenience.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or our Shipping and Delivery Policies, please contact us at:

Vital Homoeos
D-144 Tara Nagar, Khirni Patak
Jhotwara
Jaipur, Rajasthan
vitalhomoeos@gmail.com
+91 8104555000

10. Consent

By using our App, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.